Refund policy

Refund Policy

To initiate a refund, or if you have any questions about our Refund Policy or Lifetime Warranty, you can email us at support@flowermillusa.com


30 Day Money-Back Guarantee

  • All products purchased from our website may be returned for a refund within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange
  • Return shipping and any incurred duty charges will be the responsibility of the customer when returning products to Flower Mill for a refund
  • You will be required to clean your product before mailing
  • Please do not send your purchase back without contacting us first
  • Refunds and replacements are issued once received and inspected
  • Proof of purchase is required
  • Damage from shipping as well as manufacturing defects are covered
  • Upon approval of the refund, you will be credited for your returned product, excluding shipping costs. All credits will be applied to the purchasing card

Lifetime Warranty

Register your product within 30 days of purchase at https://www.flowermillusa.com/pages/register

  • We designed the Flower Mill and it’s accessories to last their owner a lifetime of practical use
  • Our Lifetime Warranty is only applicable to products purchased through our website and through an authorized reseller
  • Mills are scratch-resistant; not scratch or dent-proof! Our Lifetime Warranty does not cover scratches, dents, or any other user-generated damages
  • If your Mill ever breaks or fails to function as advertised, please don’t hesitate to contact us for support
  • All warranty claims are decided solely at the discretion of Flower Mill LLC and we reserve the right to approve or reject any claims




Shipping

  • $6 Standard US, $12 Express US, $15 Canada/Mexico & $25 International Shipping Rates
  • All of our orders ship using major carriers with tracking and are insured
  • We ship Monday to Friday excluding Holidays
  • Orders typically ship within 1 business day. You will be provided a shipping confirmation to your email with a tracking number once it ships
  • Domestic orders can expect shipment arrival within 2-10 business days
  • Canadian and International orders can take upwards of 10-30 business days

 

Disclaimer

Money Back Guarantee and Lifetime Warranty do not cover:

  • Misuse
  • Dropping, Falling
  • Misplacing, Theft
  • Corrosion
  • Cosmetic damage (scratches, flaking, etc.)
  • Blemishes or discoloration from ultrasonic cleaners and cleaning agents other than distilled water and Isopropyl alcohol
  • Anodize Racking Marks